Ref.: Name of Vessel-Voy.;

Description of cargo;

Master B/L number; LCL B/L number;

POL-POD

Sir,

We refer to previous correspondence by reason of the above captioned matter.

After a careful review of your claim and of all documentation available to us, we can unfortunately not accept liability for the damage to the goods.

Our investigation shows that the cause of the damage was the insufficiency of the packing used. [Describe the problem with the boxes or the palled builds, and explain how that caused the damage]. The transportation itself was carried out entirely in accordance with your instructions and without extraordinary events, but when the packing materials used are not sufficient, none of this helps: there will inevitably be damage to the goods. Please see the attached report for further information. We trust that you will understand, therefore, that we are not liable for the loss in this matter. This is also what follows from the applicable legal provisions and the terms in the Bill of Lading.

Please feel free to contact us at any time if you have any questions about this matter, of if there is anything we can do to assist you.

Yours sincerely,

LCL